Olderbest offers 30 days returning period. All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods. Once we receive and confirm the products, we will issue a full refund or post out exchange items.
Orders in progress (either in preparation or being delivered) and same-day orders cannot be canceled or refunded. Same-day orders that are not possible due to stock availability or geographic location of the recipient may be processed on the next available delivery date.
Orders that are not currently in progress may be canceled on request discretion. A processing fee of up to 50% may be charged If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made, an additional delivery fee will apply. Instances including but not limited to the following may result in an unsuccessful delivery: the recipient is not available or located at the address provided, incorrect recipient information was provided, no safe location was found on-premise to leave the product, the recipient address is not apparent and additional instruction is required to locate the physical address. Re-delivery is scheduled on the next available delivery date as soon as the customer has provided us permission to charge an additional delivery fee onto their credit card. Customers may choose to have the order canceled but will incur a cancellation fee equal to the full price of the arrangement including the delivery fee.
The quality complaint, no delivery complaint, or refund request must be received by us within 7 days from the final product delivery date using the feedback form. An investigation will be carried out with each valid complaint and a response communicated as soon as possible. If proof of delivery or additional supporting document is required this may take up to 14 days.
We accept no responsibility or liability for any failure or delay on the part of any third party in providing order fulfillment services to you where your order has been properly processed by it; where we are liable to you under these terms and conditions its liability will be limited to providing the relevant order again or to refunding money paid in relation to services not provided; the options offered here are to be at the sole discretion of us.
Where a refund is applicable, we will process such proven requests within 7 days. The refund will be returned via the original payment method. The turnaround time depends on your financial institution's processing time. This is beyond our control.
And please kindly be noted:
- Please send email to email@example.com before you send the product(s) back to us. We will provide the warehouse address.
- All items must be returned in unused, original condition with tags attached.
- Please kindly provide us with what express you choose and the return tracking number once available. You may send them to firstname.lastname@example.org.
- If the product has no quality problems. The return shipping cost to our warehouse is the responsibility of the buyer.
- We regret that returned goods sent back to us without prior authorization will be returned to the shipper and made ineligible for return or exchange.
- All items with Final Sale and cannot be returned.